[Image Description: Background is several triangles in a circle like a pie alternating from true red, scarlet and black. A robin is sitting on his perch looking to the right.
Top Text: “ITS THE SAME ITEM!”
Bottom Text: “NO ITS NOT”]
Woman came through my line the other day with two bags wondering why one was marked down and the other wasn’t, demanding that I give her the lower price on the unchanged item. The bags were the same brand, about 50% different colours, and completely different designs. I tried to explain over and over as many ways I could that they were different items and why one was marked down and the other wasn’t, but she kept saying “they’re the same item” until demanding I call the softlines manager, who told her the exact same. Only then she finally purchased the cheaper one and left in a huff.
I get the same thing with shirts all the time. Doesn’t matter if its the same brand and even the same style, if the colour and/or design is different, its a different item and it has a different number. Don’t get mad at me because the blue shirt was selling better than the red and didn’t get marked down for clearance.